Shipping policy
Shipping & Delivery Information
Availability
🟢 Ready to ship – the item is in stock in our warehouse and ships right away.
🟠 Ships in 2–4 business days – we order the item from our supplier and ship it as soon as it arrives with us.
The delivery times below apply from dispatch. The delivery time for your country is also shown on every product page.
Shipping Rates & Delivery Times
| Country | Parcel | Free from | Bike up to 20″ | Bike over 20″ | Delivery time |
|---|---|---|---|---|---|
| Germany | 7 € | 99 € | 7 € | 29 € | 1–2 business days |
| Poland | 7 € | 99 € | 16 € | 55 € | 2–3 business days |
| Austria, Belgium, Netherlands, Luxembourg, France, Italy, Spain, Denmark, Czechia, Ireland | 7 € | 200 € | 16 € | 55 € | 2–5 business days |
| Portugal, Sweden, Finland, Latvia, Lithuania, Croatia, Hungary, Slovenia, Slovakia | 12 € | 200 € | 16 € | 55 € | 3–7 business days |
| Bulgaria, Estonia, Greece, Romania | 12 € | – | 16 € | 55 € | 3–7 business days |
| Switzerland | 13 CHF | – | 30 € | on request | 2–5 business days, plus customs |
| Norway, Malta, Cyprus, Andorra, San Marino, North Macedonia, Vatican City | 24 € | – | 30 € | on request | approx. 1–3 weeks, customs may apply |
| United Kingdom | £6 | £150 | £15 | £15 | 1–3 business days |
Prices in EUR unless stated otherwise. In the checkout they may be shown in your local currency.
United Kingdom
Orders delivered to the United Kingdom are sold by Traffic Distribution Ltd. (VAT No: GB449139470) and shipped from our UK warehouse in London. Prices include UK VAT. As your order is shipped within the UK, no customs duties or import fees apply.
Bikes over 20″ (freight)
Within the EU, we ship bikes over 20″ by freight forwarder, delivered to the curb. The delivery date is arranged with you in advance. Delivery time: Germany approx. 2–4, EU approx. 5–7 business days. Switzerland and other countries outside the EU on request – please contact us.
Complete Bikes
Complete bikes are shipped partially assembled, which is standard in the industry. Before riding, final setup is required – usually installing the front wheel, aligning the handlebars and adjusting the brakes.
Several Items
If you order a bike together with parts, the bike counts towards the order value: once the free-shipping threshold is reached, the parts ship free and you only pay for the bike shipping. Free shipping does not apply to bikes. The shipping costs for your order are always shown in the checkout.
Customs
For deliveries from Germany to countries outside the EU (e.g. Switzerland, Norway, North Macedonia, Andorra, San Marino), customs duties and import taxes may apply. These are paid by the recipient.
Returns
Information on returns can be found in our Refund Policy.
General
Delivery times are stated in business days (Monday to Friday, excluding public holidays). Unless otherwise stated for a product, the delivery time begins on the day after conclusion of the contract. External factors such as high shipping volumes, customs or weather may occasionally cause delays – we will let you know.
